# LLM Context
URL: https://www.essseateatarot.com/rimborso_reso/

# Refund and Returns Policy

## Overview  
Ess Sea Tea Tarot offers a clear refund and returns policy designed to ensure a fair and transparent process. Refund eligibility is available within 30 days of purchase. After this period, refunds or exchanges cannot be provided.

## Return Conditions  
To qualify for a return:  
- Items must be unused and in the same condition as received  
- Items must be in their original packaging  

Certain items are exempt from returns, including:  
- Perishable goods such as food, flowers, newspapers, or magazines  
- Intimate or sanitary items  
- Hazardous materials or flammable liquids/gases  
- Gift cards  
- Downloadable software products  
- Health and personal care items  

Proof of purchase is required to complete any return. Please do not send your items back to the manufacturer.

## Partial Refunds  
Partial refunds may be considered if:  
- Items show obvious signs of use  
- Opened media products (CDs, DVDs, software, video games, etc.)  
- Items are damaged or missing parts due to reasons not caused by Ess Sea Tea Tarot  
- Returns are made more than 30 days after delivery  

## Refund Process  
Once your returned item is received and inspected, you will be notified via email regarding the approval or rejection of your refund. If approved, the refund will be applied to your original payment method within a few days.

## Late or Missing Refunds  
If a refund has not appeared in your account:  
- Check your bank account again  
- Contact your credit card company or bank for possible processing delays  
- If issues persist, contact Ess Sea Tea Tarot directly for assistance  

## Sale Items  
Only items purchased at regular price are eligible for refunds. Sale items cannot be refunded.

## Exchanges  
Exchanges are offered solely for defective or damaged items. To arrange an exchange for the same item, contact Ess Sea Tea Tarot by email and send the item to the provided address.

## Gifts  
If your purchase was marked as a gift and shipped directly to you, you will receive a gift credit once the item is returned. If the gift was shipped to the purchaser first, the refund will be sent to the original buyer, who will then be informed of the return.

## Shipping Returns  
When returning products, you are responsible for shipping costs. These costs are non-refundable and will be deducted from any refunded amount. To protect your return shipment, consider using a trackable method or purchasing shipping insurance. Ess Sea Tea Tarot cannot guarantee receipt of returned items.

## Need Help?  
For any questions about refunds or returns, please reach out via the provided contact email. The team is dedicated to offering a supportive and clear resolution experience.

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This policy reflects Ess Sea Tea Tarot's commitment to transparency, trust, and customer care, providing emotional clarity and reassurance throughout the refund and returns process.