FAQ

Ess Sea Tea Tarot is an online tarot reading service created by Ess, who, as she likes to joke, is “just a woman reading tarot” 👩🏻
The readings are designed to offer guidance, reflection, comfort, encouragement, and empowerment across love, relationships, career, personal growth, and other life situations.
Readings are delivered online through your personal account, where they remain available for you to revisit at any time.
Ess Sea Tea Tarot takes a grounded approach to tarot, offering perspective and support while leaving room for you to make your own choices and remain the main character in your own life.

No special preparation is needed. Before submitting your question, simply take a moment to think about what you would most like clarity on.
If you’re feeling emotional, confused, or unsure how to put your concern into words, that’s completely fine. A little context is usually enough to help Ess understand your situation and make the reading more relevant to you.
You can also ask Ess Fairy Cat, our chat assistant, for help choosing the most suitable reading or phrasing your question.
You don’t need to meditate, perform a ritual, or do anything special before ordering a reading.

Yes. Ess Fairy Cat can help you find the reading that best fits your situation and suggest clearer ways to phrase your question.
If you’d rather speak directly with Ess, you can also reach her through the Contact Us page.

Think about what you most want clarity on, then choose the reading that matches that area or situation. If you’re unsure, Ess Fairy Cat can help you compare the options and point you toward the best fit. You can also contact Ess directly through the Contact Us page for personal guidance.

You can ask tarot about anything you would like more clarity or perspective on. It can be especially helpful when you feel overwhelmed, emotionally involved, or stuck thinking about the same situation without knowing what to do next.
Your questions can be about love, relationships, career, finances, education, life purpose, personal goals, changes, choices and crossroads, family dynamics, personal growth, or spiritual guidance.
Tarot can help you look at your situation from a different angle, understand what may be influencing it, and see your options more clearly.

You don’t need to provide a long explanation, but please include enough context to help Ess understand your situation and what you would like clarity on.
A clear question and a brief explanation of your main concern help make the reading more relevant and specific to your needs.
Please avoid submitting only your name and date of birth, or simply the names of two people. The context and the question are important so Ess can understand what you are asking and provide the best possible reading for your situation.

The best tarot questions usually leave room for insight, perspective, and choice.
Open-ended questions can be especially helpful because they allow the cards to explore the situation more fully. For example, instead of asking “Will I get X?”, you might ask “What can help me move toward X?” or “What do I need to understand about this situation?”
Questions beginning with what, how, or where often work very well because they give you a clearer picture of what is happening now and what you may want to do next.
Predictive questions are still welcome, but the future is not fixed. Tarot can explore possibilities, likely developments, and the energy surrounding a situation while still leaving space for your own decisions.
When needed, Ess may gently rephrase your question so the cards can address your concern in a clearer and more useful way.

• Questions that take away your free will or ask the cards to make important decisions for you. Tarot should offer perspective and guidance while leaving space for your own choices.
• Questions about curses, hexes, evil energy, or whether someone is trying to harm you spiritually. We do not confirm or investigate curses. When possible, we can help reframe these concerns into questions that bring the focus back to you, such as “How can I protect my peace?” or “How can I improve this relationship?”
• Questions about ghosts, entities, spirits, or communication with deceased people. Ess Sea Tea Tarot does not offer mediumship and does not claim to contact or channel the deceased.
• Questions about your own death or the death of another person. We do not predict death or its timing.
• Spellwork requests. We do not cast spells, remove curses, perform rituals, or provide magical services.
• Questions focused on spying on third parties or invading someone else’s private life. When possible, we can shift the focus toward your own feelings, choices, and role in the situation, for example “How can I work through my jealousy?” or “What is the best course of action for me here?”
• Questions requiring an absolute yes or no with no explanation or nuance. Our Yes or No readings still include interpretation and context. Tarot is most useful when there is room to explore the situation rather than treating the answer as fixed.
• Lottery numbers, gambling results, or other games of chance.
• Pregnancy-related predictions, including conception, pregnancy outcomes, the sex of a baby, or similar questions.
• Medical or health questions. Please seek advice from a qualified healthcare professional for health concerns.
• Legal questions or predictions about legal outcomes. Please consult a qualified legal professional.
• Questions that should be addressed through professional mental-health support. Tarot can offer reflection and comfort, but it is not a substitute for therapy, psychiatric care, or other professional psychological support.

Choose the reading you’d like and complete the order form with the requested information. Some readings include additional options that you can select before adding them to your cart.
At checkout, you can apply any valid coupon code you have and complete your purchase.
Once your order is received, you’ll receive a confirmation email. If you’re a new client, your personal account will also be created automatically so you can access your readings and track your orders.
In your personal area, your order status may appear as:

• On hold – your order has been received and is waiting to be reviewed.
• Processing – your order has been accepted and Ess is preparing your reading.
• Completed – your reading has been delivered and is ready to view.

Yes. If you need to add context, correct something, or provide additional information, please contact us as soon as possible.
Ess will check whether the information can still be added before your reading is completed.

If you notice a mistake in your name, date of birth, question, or any other information you submitted, please contact us as soon as you notice it.
If Ess sees that your question is incomplete or that important information is missing, she will normally contact you directly before preparing the reading.

When you place an order, the payment is only pre-authorized. Ess Sea Tea Tarot does not capture the payment immediately.
The payment is captured only after Ess has delivered your reading.

A pre-authorization confirms that the payment method can cover the order, but Ess Sea Tea Tarot has not yet taken the payment.
Once your reading has been completed and delivered, the payment is captured. If an order is canceled or declined before delivery, no payment is taken.

Ess Sea Tea Tarot accepts PayPal, and all major credit and debit cards.
Other payment methods are currently not available.

A failed payment may be caused by your bank, card provider, account settings, or a temporary payment issue.
If this happens, please check your payment details and try again. If the problem continues, don’t hesitate to contact us. Your reports can also help us identify and fix any technical issues.
We monitor failed payments on our side too, and as soon as we notice that something isn’t working correctly, our support team steps in to investigate and resolve it.

Each reading has its own delivery time, which is shown on the product page. The stated turnaround is the maximum expected delivery time and starts from the moment you place your order, unless otherwise specified.
Your reading may be delivered earlier.

Your reading will be delivered to your personal area on the Ess Sea Tea Tarot website.
You can access it at any time after placing an order, and your completed readings remain saved in your account with no expiration date.
You will also receive a delivery notification via email so you’ll know when the order is completed.

First, check your spam or junk folder, as order and delivery notifications may occasionally end up there.
You can also log in to My Account using the email address you provided when ordering. Your reading may already be available in your personal area even if the notification email did not reach you.
If you still need help, please contact us.

Click on My Account. If you already have an account, enter your email address and password to log in.
If you’re a new client, your account is created automatically when you place your first order. You’ll receive an email with a link to create your password. After setting it, log in using the email address from your order and your new password.
If you have any account access issues that aren’t resolved by the FAQs, please contact the Ess Sea Tea support team through the Contact Us page.

Your personal area lets you track your orders, access previous readings, and leave reviews.
You may also see available coupons unlocked through your reviews, check whether they are still valid, and access other exclusive offers that may be linked to your account.

Go to the login page and select “Lost your password?”. Follow the instructions to reset your password and regain access to your account.
If you have any trouble with the reset process, you can contact the Ess Sea Tea support team through the Contact Us page.

After opening your completed reading, scroll to the bottom of the page.
You’ll find a review form where you can choose your star rating and leave your feedback about the reading.

No. You don’t need to use your real name. You can leave your review anonymously or use a name you feel comfortable with.
What matters most to us is your feedback and your experience with the reading.

There is no set rule. You can have a reading whenever you feel that a new perspective would be helpful.
After a reading, it can be useful to give yourself some time to reflect on what came up before asking the same question again. If you have a different concern or something in your situation has changed, you can always come back for another reading.

Try to avoid repeating the same question immediately, especially if nothing has changed since your previous reading.
If the situation is still developing, give it some time to unfold. A new reading is usually more useful when circumstances have changed, new information has appeared, or you now have a different question about the situation.
If your previous reading explored a particular time period, you may also choose to wait until that period has passed before revisiting the same question.

Sometimes a reading connects immediately. Other times, certain parts may make more sense after you’ve had time to reflect or as the situation develops.
Tarot offers perspective on what is present at the time of the reading, and nothing is fixed in place. People can make different choices, and situations can change.
You never need to force a message to fit. If something feels unclear, you believe important context may have been misunderstood, or there is an issue with the service you received, please contact us and we’ll be happy to look into it with you.

You’re welcome to send an email if you need a small clarification about something already covered in your reading.
However, new questions or additional readings are not provided by email. If you would like Ess to explore something new, please place a new order. A 1 Question Reading or Yes or No Reading can be a good option for a short follow-up.

Tarot readings are personalized services and are generally non-refundable once they have been delivered and the payment has been captured.
If there is a problem with your order or the service you received, please contact us so the Ess Sea Tea support team can review the situation.

Orders cannot normally be canceled once they have been placed.
If you accidentally place a duplicate order or purchase the same reading twice, contact us and ask us to cancel the duplicate order. No worries if we notice the mistake first, we’ll contact you ourselves.
Remember that when you place an order, the payment is only pre-authorized. Ess Sea Tea Tarot does not capture the payment until your reading has been delivered. If an order is canceled before delivery, no payment is taken.

Yes. Ess Sea Tea Tarot may decline an order if the request falls outside our reading guidelines or ethical boundaries. You can find more information in the Asking a Question section of the FAQs.
If your order is declined, you’ll be notified by email and the status will also be visible in your personal area.
Because payment is only pre-authorized and is not captured until the reading is delivered, you will not be charged for a declined order.

Yes. Your reading and the personal information you share are treated as confidential and are not shared with other clients or unrelated third parties.
The information you provide is used only as necessary to process your order, prepare and deliver your reading, provide customer support, and manage the services connected to your account.

Tarot is a deck of 78 cards that originated in Northern Italy during the 15th century. It was originally created for card games and later became associated with divination, symbolism, and personal reflection. A traditional tarot deck contains 22 Major Arcana and 56 Minor Arcana. The Minor Arcana are divided into four suits: Wands, Cups, Pentacles, and Swords. Each suit includes cards from Ace to Ten, followed by four court cards: Page, Knight, Queen, and King. Over time, artists and creators have reinterpreted tarot through many different styles, traditions, and themes. The imagery can vary greatly from deck to deck, adding different layers of symbolism to a reading. Today, tarot can be used in many ways: to explore a situation, reflect on emotions and relationships, consider different possibilities, or look at a problem from another perspective. A tarot reading does not determine a fixed future. Instead, the cards create a symbolic framework that can help you examine what is happening now, what may be influencing the situation, and what possibilities could develop from it.

Tarot can help you look at a situation from a different perspective and highlight aspects you may not have considered before. A reading can help you understand your current circumstances, explore possible developments, and reflect on the choices available to you. Tarot does not determine a fixed outcome. Your decisions, the actions of other people, and changing circumstances can all influence what happens next. It is a tool for clarity, personal reflection, and understanding your situation more fully.

You don’t need to believe in tarot for a reading to be useful. Curiosity and an open mind are enough. Think of a reading as a conversation that can help you reflect on your situation, consider another perspective, and explore possibilities you may not have thought about before. You are always free to question, disagree with, or leave aside anything that doesn’t feel relevant to you. We simply ask that you approach the reading with respect for the time and care that goes into preparing it. ♡